Choose the right route
A little context at the start means fewer messages before the problem is understood.
Use Feedback inside the signed-in app. It keeps your report and our reply together.
Use the email form. Include the account email, but never include a password or card details.
Search the FAQ first. It covers vehicles, profit, data, billing and privacy.
Feedback to the developer
Complete the details below and your email application will open with the message prepared.
Quick troubleshooting
4 common issuesA registration lookup is not returning data
Enter the plate without spaces. If the source record is unavailable, continue with manual vehicle entry and try the lookup again later.
A transaction is not reflected in profit
Open the transaction and confirm its direction and category. Costs reduce profit, while income increases it. Include the vehicle registration in your message if the figures still do not reconcile.
I paid but the account still shows Free
Open Billing and refresh once. Stripe confirmation can take a short moment. If Pro is still missing, send us the account email and approximate payment time. Never send card details.
The application is not loading correctly
Refresh the page, then try a private browser window to rule out an old session. Tell us the page, device and browser if the issue continues.
Direct email is always available.
If the form is not suitable, write to support@fliptrackuk.com. We aim to respond within one business day.